Life Languages™ Communication Breakthrough Course©
Life Languages™ Communication Breakthrough Course©
What is Poor Communication Costing your Team?
Poor communication costs businesses millions of dollars due to low productivity, conflict, and sta turnover. To be able to do any kind of work together, we need to communicate. We need to learn the skills to be understood and to understand what is being said to us. Any breakdown in communication can have significant costs to your business. The wrong product shipped to the client, a disagreement between two team members due to a misunderstanding, colleagues who don’t trust each other, feelings that are hurt, a team member being told the wrong thing… All these can occur as a result of a problem in communication and hurt the reputation of your brand. The costs are quantifiable, too. The Holmes Report reviewed 400 corporations and found that in the largest corporations in the U.S. and the U.K., the price for communication barriers were around $62 million in productivity in each corporation. If your business involves more than one person, in any capacity, whether as an employee or a client, you need to be able to communicate effectively. Communication allows you to engage people and build strong relationships. Ineffective communication is harmful to your business… Let’s take a look!
Time Loss – communication breakdowns lead to significant time losses, during which the client might as well take their business elsewhere. Time losses are often a consequence of miscommunication.
Disputes and conflicts – Workplace conflicts can result in absenteeism and people leaving their job. In fact, according to research, up to 50% of the reason people leave their job is due to disputes and conflict.
Low employee engagement and productivity –Communication breakdowns force people to give their time and attention to fixing the errors that should never have happened in the first place. Poor communication often leads to presenteeism where employees are at work but they are not fully present, engaged and unified as a team. Poor communication causes frustration and stress.
Project failure – Poor communication, if it’s not detected on time, can lead to project failure. When a mistake is made early in the process and never caught, and thus the project continues on a faulty base.
Decreased revenue – According to The Holmes Report – corporations with leaders identified as highly effective communicators had up to 47% more returns to shareholders within a five year time span when compared to the corporations with the least effective communicators at the helm. Simply put – good communication pays.
Unsafe and unhealthy work environments –Poor communication contributes to unsafe and unhealthy work environments. Employees need to clearly understand what is expected of them and they want to be on a healthy cohesive team that is working together. Poor communication can lead to a lack of trust, low‘company buy in’, issues with occupational health and safety and more.
Every Team’s Big Need
Do you ever feel that differences in communication styles are at the root of many challenges in your workplace? Today’s teams are more diverse than ever—across age, culture, personal values, and communication preferences—yet this diversity often reveals gaps in understanding. Employers across industries frequently tell us how hard it is to find committed, capable, character-centred employees, while many employees express that their leaders lack integrity or consistency. Ultimately, character outweighs education, charisma, skills, and even authenticity.
One of our clients, Six Figure Start in New York, is an executive recruitment firm led by Co-founder Connie Thanasoulis-Cerrachio, who has hired thousands of professionals for organisations such as Citigroup, Pfizer, and Merrill Lynch. Connie shared that her number-one hiring criterion is always character. Skills can be taught, but character determines how someone shows up, communicates, and contributes to a team.
Positive, productive communication styles and strong character qualities naturally attract others and strengthen team culture. In contrast, negative or reactive communication patterns can create tension, amplify conflict, or even draw more negativity into the workplace—quickly lowering morale and cohesion. That’s why every team needs to develop character-centred communication to build a healthier, more connected, and more resilient culture.
Blanket Solutions Don’t Work With Communication
There are many general tools designed to improve workplace communication, but most offer only partial solutions. They often prescribe generic strategies or scripts—such as how to speak to an introvert or an extrovert—without accounting for the unique differences within every individual. These one-size-fits-all approaches rarely resolve tension between contrasting communication styles and can even backfire. When people feel pressured to adopt a specific communication method that doesn’t reflect how they naturally operate, it can create frustration, resistance, or even deepen existing conflicts.
Other tools focus solely on labelling personalities without providing enough practical, real-world guidance to help teams apply what they’ve learned. In short, many systems explain the “what,” but fail to offer the “how,” leaving teams without the tools they need to communicate authentically, respectfully, and effectively.
The Holmes Report: total estimated cost of employee misunderstanding (including actions or errors of omission by employees who have misunderstood or were
misinformed about company policies, business processes, job function or a combination of the three) in 100,000-employee companies, among 400 surveyed
corporations in the U.S. and U.K. (average cost per company is $62.4 million per year) 2. $26,041: cumulative cost per worker per year due to productivity losses
resulting from communications barriers 3. Companies that have leaders who are highly effective communicators had 47% higher total returns to shareholders
over the last five years compared with firms that have leaders who are the least effective communicators’ – The Holmes Report
https://www.holmesreport.com/latest/article/the-cost-of-poor-communications
Transform your Team Communication, Character and Culture
The Kendall Life Languages™ Profile, developed by Fred and Anna Kendall over 30 years ago, is one of the most reliable and widely used communication tools in the world. With a 98% statistical accuracy and more than 300,000 profiles completed across 100+ countries since 1985, it remains effective across all ages, cultures, nationalities, and genders. This powerful analysis helps individuals deepen their self-awareness, understand the seven distinct communication styles, and learn how to reach others by genuinely speaking their language.
Life Languages™ is grounded in the principle of character-centred communication, equipping individuals and teams to communicate with greater clarity, empathy, and productivity. In our workshop, participants explore their personal communication challenges, discover how each language shows up in their daily interactions, and gain practical tools to strengthen relationships at work and beyond.
You’ll be amazed at how quickly your team begins applying the learning as they recognise one another’s styles and adjust their communication with intention. This engaging and interactive workshop is designed to elevate workplace communication, build stronger character, and create a more cohesive, connected team.
This Breakthrough Corporate Training proprietary course will include the following outcomes for your team:
• Learn effective communication with your management, peers, teams and clients.
• Discover healthier ways to resolve conflicts and connect with your co-workers.
• Develop communication intelligence skills.
• Become aware of your communication weaknesses and turn these into strengths.
• Increase the bottom line because your team will be empowered with the Life Languages™ System
You may have heard of profiles or assessments which tell you about your personality. Life Languages™ is a unique and different profile that gives you a comprehensive picture of who you are and how you communicate, act, and behave. This profile does not single you out into one of 4 quadrants or one of 16 styles but rather expresses how we are all wired with 7 Life Languages™ at varying levels. Each of these 7 Life Languages™ highlights positive communication skills as well as areas for personal growth. The Kendall Life Languages™ Profile is both diagnostic and prescriptive. It diagnoses your passions, strengths, fluencies and possible weaknesses. You and your participants will gain an almost immediate self-awareness and others-awareness. Now let’s take a quick look at the 7 Life Languages™.
The Life Languages™ Communication Breakthrough Workshop
Life Languages™ plays a role in transforming relationships and workplace culture. This workshop is based on character–centred-communication, which aims to help you and your team communicate more effectively. It will reveal your communication strengths and challenges, and help you build healthy and cohesive teams while maximizing your organisation vitality. This will lay a foundation for culture change. Each person will complete their Life Languages™ profile online and they will receive a 20+ page in-depth report. Your leadership team will receive a Life Languages™ culture map with group reports and leadership data that will be useful in driving culture change.
Answer the Filters
Each Life Language™ has a filter that screens incoming communication. This filter determines the receiver’s response or reaction.
Meet the Needs
Each Life Language™ has a unique need that it wants met from others. Knowing our own needs and meeting the needs of others is essential.
Drive the Passion
Each Life Language™ has a passion that drives, motivates, and gives direction to their every thought, word, and interaction with others.
Validate the Character
Each Life Language™ has many character strengths but there is one unique strength. We want to validate the character in others.
Half Day or One Full Day Training
Scott and Nicole Epp lead this workshop in a dynamic and interactive style. Introducing the Life Languages™ will be the starting point. In a fun environment, everyone will learn more about themselves and the 7 Life Language™. We teach and coach in an engaging way using stories, music, visuals, and humour. There will be an opportunity for application and a specific session on understanding your personal Life Languages™ profile and how to go through your team member’s communicational filter, to meet their need, drive their passion and validate their character.
Each person will receive a Life Languages™ Profile code which they take online prior to the workshop. Once they have completed their profile they will receive, by email, their personal results along with their 15-20 page personal report, which they should read before they attend this course. Your designated Leader(s) will receive a comprehensive team communication and culture report.
• Morning Tea
• SESSION 2 – Emotive Life Languages™
• Lunch
• SESSION 3 – Cognitive Life Languages™
• Afternoon Tea
• SESSION 4 – Communication Breakthrough and Rising above Distress and Chronic Patterns. This session can be customised for your group (it could include; skits, activations, videos, games, roll-plays and coaching.)
Training Options
1/2 Day: The Life Languages™ Communication Breakthrough Course© – Abridged Version.
1 Day: The complete Life Languages™ Communication Breakthrough Course© (includes fun team building activities)
2 Days: The Life Languages™ Communication Breakthrough Course© Level 2 (Only available after Level 1.)
12-Month Programme: Team communication and culture transformation over 12-months.
Life Languages™ Communication Breakthrough Course - Information and Testimonies
Testimonies from Participants about Scott and Nicole Epp and The Life Languages™ Communication Breakthrough Course
Life Languages™ Communication Breakthrough Workshop - For Church Leaders and Communities - Long Information Video
Life Languages™ Communication Breakthrough Workshop - For Church Leaders and Communities - Short Information Video
Our online workshop, delivered over 3–4 hours via Zoom by Scott Epp, is an interactive and highly practical session based on Kendall Life Languages™ Profile. Every team member completes their Life Languages profile beforehand, then in the live workshop we explore all seven “Life Languages” of communication and how they shape the way each person thinks, feels, and acts. Rather than sorting people into rigid personality boxes, Life Languages™ recognises that everyone contains all seven languages — but at different levels and with different patterns. During the workshop, participants learn to understand their own communication style, recognise the styles of others, and — most importantly — adapt their communication to connect more effectively. The engaging 3-4 Hour Training includes interactive exercises, group discussion, and practical strategies designed to improve trust, reduce misunderstandings, and foster empathy. For teams, the benefits are significant: improved clarity and cohesion in communication; fewer conflicts and misunderstandings; enhanced workplace relationships and psychological safety; stronger collaboration; and ultimately increased productivity and team performance. Because the approach is based on what truly drives each individual — their “communication needs,” “passions,” and preferred “filters” — the learning resonates deeply and translates into real, sustainable change rather than a temporary boost. As a result, investing in this 3–4-hour online workshop for AUD $2,450 (USD ≈ $1,587.) represents more than just a training session — it’s an investment in building a healthier, more cohesive team culture. If you choose to have Scott lead an on-site session (outside of Sydney), there would be additional travel cost investment, offering even greater opportunity for customised—and deeper—engagement.
Canadian born Scott Epp is passionate about helping people live with passion and abundance! Scott has led over 100 keynote speeches and workshops and won numerous speaking competitions Internationally. Scott and his wife Nicole are co-founders of Breakthrough Corporate Training and Abundance Coaching. Scott has a Certificate IV in Mental Health. He is a Certified Professional Coach, an Art of Storytelling Trainer, a Certified Resilience Coach, and an Australia Senior Certified Life Languages™ Communication Coach. He has over 10,000 hours of one-on-one professional coaching and mentoring experience. Scott has developed dozens of renown soft-skills and well-being training programs which have helped to position him as an International leader with organisations and teams. Scott’s inspiring coaching and leadership style will spur you to become your authentic amazing best! Here are some of the Organisations and Teams that Scott and his partners at Breakthrough Corporate Training have helped.
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